Rated 4.2 out of 5 by 204
Rated 1.0 out of 5.0 by Rita2015 Over charged
Second time Crowne Plaza in Pali Alto charged my credit card unjustly and for something that shouldn't have been charged. Using a free night stay under IHG's rewards program as advertised yet I was charged a partial amount that upon call to Palo Alto Crowne Plaza they admitted it wasn't my responsibility. Their accounting/billing department has done this twice to me where my card was charged for something that shouldn't have been. Beyond frustrated with them by now and not to mention the next morning while showering I realized the tub was backing up and I had to finish showering in a gross water backed up tub! Second time lesson learned that Palo Alto Crowne Plaza needs a better billing person or system. Just to be fair I've stayed every weekend for over a year and half in the Milpitas Crowne Plaza and they are on point in all reservations and charges. Never had any billing mishaps or problems with Milpitas.
January 22, 2015
Rated 5.0 out of 5.0 by Charmed28 Clean Hotel and Comfortable Bed
The Crowne Plaza Hotel in Palo Alto, is a clean hotel, from the lobby, to the pool area, to the guest rooms. I was impressed with the cleanliness of this hotel.
The bed was comfortable, which made it difficult when it was time to check out.
The front desk staff were friendly and helpful.
This hotel is close to many restaurants, many within walking distance.
I would, without a doubt, stay at this hotel again.
January 22, 2015
Rated 4.0 out of 5.0 by tkntexas Great stay - a little pricey
I have stayed at the Crowne Plaza Cabana several times and enjoy it. The rooms are very comfortable and the staff is excellent. This is what keeps me a loyal customer to them.
The food is standard hotel fare, and reasonably priced. The menu is pretty limited, but what they do, they do well.
I need good wireless internet - and it has been flawless. The room cable service is also good.
January 11, 2015