Rated 4.0 out of 5 by 26
Rated 5.0 out of 5.0 by Chad84 Nice Hotel
The staff was very pleasant and the rooms were clean. However, they did not provide laundry services during the vacation period in August. This was very inconvenient as the staff failed to inform me and simply posted a message in the lobby when I came back from work for the day. I had to change my plans for the evening to go out and do laundry. The menu for dinner could be expanded and a bartender needs to be readily available at the bar. My room had some scuff marks on the wall but overall it was a nice hotel and they did their best to take care of me. I would stay there again.
September 11, 2014
Rated 2.0 out of 5.0 by resteasy Smelly bathrooms and issues with the booking
We had problems with our phone booking being honoured, because the room was "no longer available" when we got to the hotel. Eventually a solution was found, but it was all quite stressful. Also, there was an issue over whether breakfast was included: over the phone, we understood it was included, but at the reception desk we were treated like we wanted to cheat the system by claiming free breakfast. Eventually, the mix-up was blamed on another employee and we got the breakfast that we were supposed to get in the first place. When we got to the rooms (two connecting rooms) we noticed that both bathrooms had a bad smell, but we were too tired to complain and ask for a different room.
September 9, 2014
Rated 2.0 out of 5.0 by jvtech1 I Expect Better
As a platimun member who has never requested an upgrade before, I figured I would try to cash in my chips, so to speak, and apply for an upgrade during this business trip by calling IHG directly. My wife and child were traveling with me for the first time and I thought it would be nice to have the full suite for them. I also requested a crib. When I arrived at the Crowne Plaza, I was told I received the upgrade. It turned out that the upgrade I got was the Junior Suite I payed for. I told them that's not an upgrade, and they insisted that I had been upgraded to the Junior Suite. Now I know receiving an upgrade isn't a gurantee and since it was overseas I didn't expect it, but I didn't appreciate being told I had been upgraded to the room I was planning to pay for. In fact, I was told that they (Crowne Plaza, Padova) never received the request for upgrade, nor the request for the crib I needed for my child. They had the crib on hand thankfully, but I didn't appreciate hearing those requestes were never received on their end.
Some other things that were small, but annoying include the room not being very clean when I arrived. I had to request the items in the refrigerator be removed multiple times so I could use it to store milk and food for my child. The shower head leaked. The water in the shower can be at a normal temperature for about a minute and then scalding hot for about ten seconds and this would repeat every minute every time I used the shower. And to top off the shower experience, one of the shower door hangers was broken making it very difficult to open and close. I spoke to the front desk about the door hanger and they said they would get right on it. I said to take care of it while I went out to dinner. It wasn't fixed when I returned and It took a week of daily requests to get them to fix it. At one point, I started to leave the door crooked so they would see that there is an issue with it, but the maid would just put it back unfixed. I don't care about things like this, but when my wife and child are traveling with me I don't expect her to have to deal with these things.
September 2, 2014