Crowne Plaza Padova

Hotel Front Desk: 39-049-8656511

Hotel Fax: +39-049-8656555

Hotel Email: info@crowneplazapadova.it

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
VENICE MARCO POLO AIRPORT (VCE)

- Distance from hotel: 50 MI/ 80.47 KM North East l

- Get the ring way in front of the airport and follow Milano-Padova direction and then get the highway A4. Go straight for 30 km and exit Padova Ovest. Crowne Plaza Padova is 300 mts just after the barriers, 300 mt following the direction Limena-Bassano

Train
Stazione padova

- Distance from hotel: 4 MI/ 6.44 KM South East

- Take the ringway Limena-Bassano -Trento direction, you will arrive in front of the hotel

Print Hotel Fact Sheet

- Complimentary Daily Self-Parking

- Self-Parking Fee: 5.00 EUR

- The Hotel has a large free parking around the building (300 parking spaces) and has a garage with a capacity of 100 cars. The external parking i s free, the internal garage is 5 euro per day

Print Hotel Fact Sheet

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Hotel Highlights

Close to the highway A4. Only 30 minutes driving to reach Venice city centre. 15 minutes to Vicenza. 40 minutes to Verona. The best location in Venice area, the largest rooms, the best congress centre. Free shuttle service to the railway station.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 26 reviews
83%
Recommend This Property
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Ratings Breakdown

26reviews

  • 5 Stars
    12
  • 4 Stars
    8
  • 3 Stars
    1
  • 2 Stars
    3
  • 1 Stars
    2

Nice Hotel

By

September 11, 2014

platinumelite

The staff was very pleasant and the rooms were clean. However, they did not provide laundry services during the vacation period in August. This was very inconvenient as the staff failed to inform me and simply posted a message in the lobby when I came back from work for the day. I had to change my plans for the evening to go out and do laundry. The menu for dinner could be expanded and a bartender needs to be readily available at the bar. My room had some scuff marks on the wall but overall it was a nice hotel and they did their best to take care of me. I would stay there again.

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Smelly bathrooms and issues with the booking

By

September 09, 2014

club

We had problems with our phone booking being honoured, because the room was "no longer available" when we got to the hotel. Eventually a solution was found, but it was all quite stressful. Also, there was an issue over whether breakfast was included: over the phone, we understood it was included, but at the reception desk we were treated like we wanted to cheat the system by claiming free breakfast. Eventually, the mix-up was blamed on another employee and we got the breakfast that we were supposed to get in the first place. When we got to the rooms (two connecting rooms) we noticed that both bathrooms had a bad smell, but we were too tired to complain and ask for a different room.

Posted byCustomerCare
September 24, 2014
Dear resteasy, Thank you very much for taking the time to share your comments online. We are sincerely sorry for the issues and the unsatisfactory service you have encountered over the inclusion of your accommodation. Rest assured that your comments will be looked into and take actions accordingly. We assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. Sincerely, Karen G. Case Manager IHGCare
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I Expect Better

By

September 02, 2014

platinumelite

As a platimun member who has never requested an upgrade before, I figured I would try to cash in my chips, so to speak, and apply for an upgrade during this business trip by calling IHG directly. My wife and child were traveling with me for the first time and I thought it would be nice to have the full suite for them. I also requested a crib. When I arrived at the Crowne Plaza, I was told I received the upgrade. It turned out that the upgrade I got was the Junior Suite I payed for. I told them that's not an upgrade, and they insisted that I had been upgraded to the Junior Suite. Now I know receiving an upgrade isn't a gurantee and since it was overseas I didn't expect it, but I didn't appreciate being told I had been upgraded to the room I was planning to pay for. In fact, I was told that they (Crowne Plaza, Padova) never received the request for upgrade, nor the request for the crib I needed for my child. They had the crib on hand thankfully, but I didn't appreciate hearing those requestes were never received on their end.
Some other things that were small, but annoying include the room not being very clean when I arrived. I had to request the items in the refrigerator be removed multiple times so I could use it to store milk and food for my child. The shower head leaked. The water in the shower can be at a normal temperature for about a minute and then scalding hot for about ten seconds and this would repeat every minute every time I used the shower. And to top off the shower experience, one of the shower door hangers was broken making it very difficult to open and close. I spoke to the front desk about the door hanger and they said they would get right on it. I said to take care of it while I went out to dinner. It wasn't fixed when I returned and It took a week of daily requests to get them to fix it. At one point, I started to leave the door crooked so they would see that there is an issue with it, but the maid would just put it back unfixed. I don't care about things like this, but when my wife and child are traveling with me I don't expect her to have to deal with these things.

Posted byCustomerCare
September 13, 2014
Dear jvtech1, Thank you for your feedback and for being an IHG Rewards Club Platinum Elite. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and bathroom condition which was unacceptable. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando A. Case Manager IHGCare
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Good quality hotel but....

By

August 20, 2014

club

In general this hotel is good but for me there were 2-3 things that stopped it from being really great.

1) The reception clerk at the front desk on our arrival was really not a nice person (the rest of the staff was very nice and helpful)
2) WiFi cards that were supplied to us were only for 10 hours - really annoying
3) the Gym was small and really in bad shape - I expected and needed something more.

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