ANA Crowne Plaza Niigata

Hotel Front Desk: 81-25-2453333

Hotel Fax: 81-25-2430493

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Niigata Airport (KIJ)

- Distance from hotel: 4.35 MI/ 7 KM North East l

- 25minute drive on Rute113.

JR Niigata station
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- Car Parking Available

- Complimentary Daily Self-Parking

- Self-Parking Fee: 2200.00 JPY

- 宿泊客は、駐車場無料

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Hotel Highlights

Upgrade to one of our Suites at ANA Crowne Plaza Niigata for extra space and tatami mat flooring. You can watch movies on the flat-screen TV or simply indulge in breathtaking views over the Sea of Japan and the surrounding mountains.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 3 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

新瀉ANA Crowne Plaza Niigate入住体验


December 09, 2014



Posted byHotelStaff
December 10, 2014
感谢你选择我们的酒店和提供给我们您的意见。我们非常荣幸可以听到您欣赏上在我们的酒店住宿还有我们的服务能达到您的期望。我们期待着您能再次选择我们为您服务。 此致
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Disappointing Customer Service


March 23, 2014


I consider Japanese customer service to be some of the best in the world, and as an elite member of the IHG rewards program (Platinum Royal Ambassador) I typically receive EXCELLENT customer service from IHG group hotels.

However my recent stay at the Crowne Plaza Niigata left me a little shocked and disappointed with this hotel's customer service. The level of service was clearly lower than I have experienced at many other Crowne Plaza and Intercontinental hotels in Japan.

Since I'm fluent in Japanese I politely discussed my concern and frustration with the manager on duty who was very nice but apparently lacked the authority or motivation to easily address my simple request.

However since we exchanged business cards I was able to send a follow-up email summarizing the issue, but I've received no reply to my concern or even acknowledgement that they would consider it.

Although I would prefer to stay at IHG hotels, I've received much better customer service at non-IHG hotels in Niigata. Until this Crowne Plaza can resolve my concern I will avoid this hotel.

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