Rated 3.8 out of 5 by 233
Rated 5.0 out of 5.0 by RKug stay at Crowne Plaza
Concierge and staff were attentive. Nice atmosphere.
January 21, 2015
Rated 5.0 out of 5.0 by Catchin'BigFish Close to Downtown
Hotel was Downtown so the location was perfect. The drive to and from the airport was easy (they have a shuttle service). And the staff was awesome! Especially Belinda and Rico!
January 20, 2015
Rated 5.0 out of 5.0 by cesco Welcoming Stay
This review will look at the levels of customer service, not location nor tourist amenities. From the moment I checked in, until I boarded the hotel shuttle to leave the next day; this hotel shined in all areas of customer service. Check in was a delight. I was greeted immediately, given my room assignment, and shown to the hotel elevator. My room was clean and comfortable. Complimentary water in the refrigerator was a nice touch, especially after a long travel day. Later that evening, I enjoyed a lovely dinner in the hotel's restaurant. Quiet. Good food. Enjoyed an early morning walk to Beale Street and back before taking in a late breakfast. The late checkout was a good thing, due to a delayed business meeting. I was able to stay in, work from my room, and again- enjoy the quiet. Later that afternoon, before leaving, I enjoyed another good meal in the hotel's restaurant. In these days of rushed service, customer service ruled over by too many technology-distracted workers, and employees who do their work and then leave the premises: It was a treat to stay in a hotel where all those I met seemed to enjoy their work, and were genuinely committed to making their customers feel comfortable and at home.
January 9, 2015