Crowne Plaza Louisville Airport Expo Ctr

Hotel Front Desk: 1-502-3672251

Hotel Fax: 1-502-3632087

Hotel Email: sales@cplouisville.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louisville International Airport (SDF)

- Distance from hotel: 0.05 MI/ 0.08 KM l

- WEST on TERMINAL DR. 0.2 mi Take the I 264 E; I 65 ramp toward DOWNTOWN. 0.6 mi Take the exit toward FAIR EXPO CTR. MAIN GATE. 0.3 mi Turn RIGHT onto FREEDOM WAY. 0.3 mi Turn LEFT onto PHILLIPS LN. 0.2 mi Turn LEFT at 830 PHILLIPS LN.

Bluegrass Airport (LEX)

- Distance from hotel: 71.6 MI/ 115.23 KM West l

- SOUTHWEST on TERMINAL DR. 0.0 mi I-71 S via EXIT 173 264 W via EXIT 5 EXIT 11

Train
Amtrak

- Distance from hotel: 119 MI/ 191.51 KM North

- Head northeast 354 ft 2. Turn left toward Phillips Ln 69 ft 3. Turn left onto Phillips Ln 0.7 mi 4. Turn right onto Crittenden Dr 1.0 mi 5. Slight right to merge onto I-65 N Entering Indiana 115 mi 6. Take exit 110B on the left to merge onto I-70 W toward Saint Louis 0.8 mi 7. Take exit 79B toward Meridian Street 0.2 mi 8. Slight right onto Madison A

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free parking to hotel guest

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Hotel Highlights

Crowne Plaza boasts the best event space Louisville, KY has to offer. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, holding business conferences, wedding receptions, and social events has never been easier! Our Certified Meetings Planner will ensure that your function runs smoothly from start to finish.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 456 reviews
82%
Recommend This Property
Read All Reviews

Ratings Breakdown

456reviews

  • 5 Stars
    249
  • 4 Stars
    89
  • 3 Stars
    54
  • 2 Stars
    35
  • 1 Stars
    29

To many events at the same time

By

October 29, 2014

I was here for a conference and the facility had a beauty pageant going at the same time. The pageant had a portion held near my room and I had people standing outside my room all night and then parties till 3 am. Security finally shut things down. What a night. I did get a break on bill from hotel though.

Posted byHotelStaff
October 31, 2014
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear. I am very glad that our team did discount your room because of the issues.. We look forward to your returning again, Sincerely, John Shake, GM jshake@cplouisville.com
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Taking care of another Loyal Customer

By

October 29, 2014

It is hard to explain how well I am treated at the Crown Plaza. I couldn't ask for anything more they are very special people. Their employees are always helpful. I have never had any problems at this site.

Posted byHotelStaff
October 31, 2014
Bigbuddy1 Thank you for taking the time to review your stay with us. I am very happy to hear that our staff makes your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Warm Regards, John Shake, GM jshake@cplouisville.com
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Bad front desk experience

By

October 28, 2014

My only problem with my stay was the check in/out service.

When I checked in, I was the only person in line and the desk person (there was only 1) was doing some paperwork and ignoring me for about 5 minutes. Clearly paperwork was more important than a live person. There was another person at the VIP desk but they didn't offer to help me either even thought they weren't helping anyone.

And I had a similar experience for a late check out. I was told to get a new key for my late checkout because my old key wouldn't work after 11am. So I stood in line behind 1 other person who was making a new reservation which took a while. Then when it was my turn a person cut in to ask the desk person for a new key. And the desk person made me wait while they helped this person who seemed to have a problem with a key the clerk had given them earlier. I waited about 10 minutes just to have a new key made so I could grab my luggage out of my room.

Posted byHotelStaff
October 31, 2014
Dear Debra19, Thank you for your candid feedback. I am sorry to hear that there were issues with our front desk team. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally. Sincerely, John Shake, GM jahske@cplouisville.com
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Great Service, Space, People - Just outstanding

By

October 27, 2014

I stayed at the Crowne Plaza while attending a conference on a very reasonable conference rate. The experience was excellent - great service, room, the food served as part of the conference was not the usual hotel fare - it was excellent. Also the servers all of them and most of them older women were amazingly helpful, friendly, efficient and just wonderful. I would stay here again anytime. Sooooo much better than my recent experiences with competitors and much more reasonably priced. Thank you for being excellent.

Posted byHotelStaff
October 30, 2014
Thank you for taking the time to share your experience! We appreciate all of your kind words about our staff and we will be sure to share with the entire team! We are so glad you were able to enjoy the wonderful meals prepared by Chef Paul and his team. We hope to see you again soon! Thank you for choosing the Crowne Plaza Louisville. Sincerely, John Shake, GM jshake@cplouisville.com
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