Rated 4.6 out of 5 by 38
Rated 5.0 out of 5.0 by Karen M. The best hotel in Kerala!
Words are insufficient to praise this hotel. Every detail from the staff attitude and performance to the ambiance is a five star. The hotel is absolutely beautiful yet the rates are affordable. But the most impressive thing is to what lengths the staff go when something is requested. When I explained that my doctor had recommended green leafy vegetables (a scarcity in India), the chef happily prepared a delicious spinach sauteed in olive oil and garlic each meal and started cooking it the moment he saw me enter the restaurant! The staff seem to be trained to pamper each and every guest. I am no one special, but each person greeted me as a friend, looked me in the eye as they greeted me, and could not have been more willing to help in any way possible. I would not stay anywhere else when in Kochi, Kerala. This hotel sets the standard for hotels throughout the world.
February 27, 2014
Rated 3.0 out of 5.0 by CaymanGreg Spice Congress
Overall this is a great hotel but some comments:
Mosaic, coffee shop, employees are fantastic, helpful, happy, recognize return guests, recommend
Minibar, in room, was never switched on and not cold, also items replaced with different items - for example a bounty bar replaced with a juice so it lead to some confusion on check out
Laundry - very confusing, never returned to room, had to always call and twice they had to come back more than twice as lost items and not returned all laundry
Front desk - employees were ok, tried to help
Sari girls, hostesses / guest relations - brilliant - emily and san(?) were brilliant - always friendly
Fish restaurant - good, slow service, drinks took an age to get
Banquet - twice food was ice cold
Internet connection - good
February 25, 2014
Rated 5.0 out of 5.0 by lorrie52 Excellent seafood restaurant
On arrival we were greeted by Gracey, a friendly smiling staff member. Due to our connections etc we arrived prior to booking in time, however the staff were extremely accommodating and organised a room for us very promptly, which we were very appreciative of. The seafood restaurant was sheer delight, the food and service were a real treat, Charuduth provided us with excellent table service, we had a wonderful night.
The bedroom and bathroom were impeccably clean, with plenty of natural light. Towels, bathrobes and bed linen were all excellent quality and lovely to use.
Thanks for a memorable stay.
February 17, 2014