Crowne Plaza Johannesburg - The Rosebank

Hotel Front Desk: 27-11-4483600

Hotel Fax: 27-11-4483735

Hotel Email: reservations@therosebank.co.za

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Train
Gautrain Rosebank Station

- Distance from hotel: 0.5 MI/ 0.8 KM South East

- Head east on Tyrwhitt Avenue toward Sturdee Avenue. (2) Turn left at Cradock Avenue

Subway

Rosebank Gautrain Station

- Distance from hotel: 0.5 MI/ 0.8 KM South East

- Head north on Oxford Rd toward BiermannLaan for 250m,then take the 1st left onto BiermannLaan 350m,Turn left onto Bath Ave 190m,Take the 1st right onto Tyrwhitt Ave,Destination will be on the right 110m.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 50.00 ZAR

- The Hotel offers underground basement parking as well as above ground parking. All parking at the Hotel is secure with 24 hour security, seven days a week.

Print Hotel Fact Sheet

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Hotel Highlights

We want you to feel relaxed and comfortable when you visit us during your travels, so we provide special amenities and services at our hotel. Like a soothing Zen Garden filled with carefully selected plants, rocks and a water feature; rejuvenating treatments for you to enjoy at our Amani African Spa; and even a complimentary corporate shuttle service to make doing business easier.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 72 reviews
82%
Recommend This Property
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Ratings Breakdown

72reviews

  • 5 Stars
    32
  • 4 Stars
    23
  • 3 Stars
    6
  • 2 Stars
    10
  • 1 Stars
    1

No Rewards recognition

By

2014 十一月 19

platinumelite

Arrived at Hotel and gained none of the Platinum Elite benefits I would expect. There was nobody on the counter and I was not offered a room upgrade or any other benefit based on my membership. UK power socket in the room didn't work which created issues charging devices. The rest of the stay was fine, but I find the IHG "benefits" a little misleading. Rarely are you offered any of the benefits they outline.

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Room service

By

2014 十一月 13

club

When Stocking the bar in the room, if items is used the first night, replace with new ones for the next day.
I received a bathrobe in 54 on bath, the one in my room would fit a small child.
regards

Posted byHotelStaff
2014 十一月 19
Dear Bathrobe Thank you for your valuable feed back on your last stay with us at the Crowne Plaza Johannesburg Rosebank . We have noted your comments about the replenishing of the bar items that were consumed from your private bar as well as that of your bathrobe. Please be assured that these points will be discussed with the respective managers . We are all looking forward to your return visit with you at The Crowne Plaza Johannesburg – The Rosebank soon. Kind regards The Management Team The Crowne Plaza Johannesburg - The Rosebank E: guestrelationsmanager@therosebank.co.za T: +27 (0) 11 448 3634 F: +27 (0) 11 448 3735 • GPS S 26° 08’ 43.1” E 28° 02’ 20.1” Crowne Plaza Johannesburg - The Rosebank, Cnr Tyrwhitt & Sturdee Avenues, Rosebank, Johannesburg, South Africa, 2196
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Meanness ruins the experience

By

2014 十一月 13

platinumelite

I thought long and hard before writing this second review but my experiences as a frequent guest at this hotel has lead me to record my views in a frank and open way. I really hope the hotel management take note and act.

Firstly the hotel is in a great location close to the Gautrain station, it’s secure (next to a police station) and the staff are wonderful – always welcoming and friendly. I’m recognized around the hotel, treated with exceptional courtesy and I feel like a valued guest. The rooms are comfortable – large and cleanliness is excellent.

The problem with this hotel is the F&B management. They are mean beyond belief and this spoils the whole experience and ruins the great work done by the rest of the hotel team. Let me explain…

The hotel provides a Club lounge for its Club and Elite guests. The quality of what’s in this lounge is far below any other IHG property I have stayed in anywhere in the world. The choice of drinks and snacks are poor and they often run out, sometimes in less than 30 minutes of opening.

There are no permanent staff actually inside the lounge meaning you have to find someone to ask for things to be replenished – this immediately makes the guest feel like you are begging for something.

Replenishment happens slowly – perhaps the staff have to justify the replenishment to someone who’s checking up on wastage?

Sometimes the staff are sent out with just a few things like nibbles (chips or small biscuits) instead of food. Then another manager comes, spots the meanness and they get replaced. The staff themselves are always the ones left to apologize but you can see in their eyes that they are embarrassed and they are not to blame.

Now lets turn to the restaurant. The hotel doesn’t offer an evening dinner as such, instead it promotes a restaurant called “Butchers block” that you can only access from inside the hotel making it feel like it is part of the hotel and for sure the meanness continues there. Portions are very small - one chicken breast cut in half, a spoonful of vegetables, a bread-stick or two instead of rolls and butter, tiny deserts are all served up for large amounts of money. My African friends and colleagues have healthy appetites and always leave hungry. Overall the quality is good but the portions are nowhere near what they should be for the price and you definitely won’t be leaving with food to take home.

I cannot help thinking the meanness in the lounge and the restaurant are somehow connected. After all why serve your guests food in the lounge in case they get full and don’t eat in the restaurant?

Then to top it all the hotel does not credit you IHG rewards points for your spend in the Butchers Block restaurant – it’s marked as non-qualifying. Unbelievably mean. I could go on but I have made my point.

My recommendation to guests is not to eat in the hotel at all. Simply walk to the Zone Shopping Mall where you will find great food far cheaper. It’s a short walk (less than 1km) and it is safe. If you are worried ask someone from the concierge team to walk with you or go as a group.

Posted byHotelStaff
2014 十一月 19
Dear Chrisdubai I thank you for the compliments on the hotel and our staff. In order for a hotel stay to be truly memorable, all it's services need to exceed expectation. I apologise for your poor experience of value during your stay. We take great pride in our standards and particularly on spoiling our guests in our members lounge. The entire offering and the service standards are being reviewed to ensure that we deliver a world class experience. Our business partners at the Butcher block are renowned for their quality. Your comments are noted and I will ensure that the appropriate value is provided. Our hotel team appreciates your detailed feedback and I look forward to personally meeting you on your return. Yours sincerely Don Jesseman Hotel Manager Crowne Plaza - Johannesburg - The Rosebank
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outstanding service and personal attention

By

2014 十一月 11

club

It's location is perfect.
I loved this hotel, and the staff are absolutely fantastic.
The place is spotless, and their attention to detail is very impressive,
There was a minor problem with the A/C not working, and I was moved to a different room.
As a suggestion, I think they should improve on the lighting in the rooms-they all have very soft low lighting.
It is difficult to read anything in the room.
I would highly recommend this hotel to anyone.

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