Rated 3.1 out of 5 by 37
Rated 5.0 out of 5.0 by Mathteach123456789 Fantastic staff always try to help
Our stay was lovely in a remodeled room. We loved eating in the business lounge over the restaurant . The choice was good and the food superb. The staff goes out of their way to help.
Our only problem was with the cleanliness of the bathroom which desperately needs redoing. The floor and walls were dirty and after reporting it repeatedly, it did not change.
November 17, 2013
Rated 3.0 out of 5.0 by i2013 Renovations
We were offered twice rooms on floors under renovation. These rooms were totally unacceptable, being delapidated.
We had to insist , even though we have platinum status, to get a better room on a fully renovated floor. After a long wait and a ot of begging we good a very nice room.
I think that floors under renovation shouldn't be offered to guests; also I was under the impression that the PLatinum satus means something!!!
November 12, 2013
Rated 3.0 out of 5.0 by FlyingOut Short city visit
This hotel was average at best.
This hotel is not in the city center. Some landmarks are close by, true, but no real social life in walking distance (which is what you want to have close by).
The hotel is pretty big and I'd imagine it hosts many conventions and meetings since it was really busy when I visited. The service is something to improve and my Gold status was not recognized during check-in. Not sure if I was upgraded as my room was rather on the small side though on high floor.
Breakfast at the restaurant was fair - not more.
October 25, 2013