ANA Crowne Plaza Hiroshima

Hotel Front Desk: 81-82-2411111

Hotel Fax: 81-82-2419123

Hotel Email: room@anacrowneplaza-hiroshima.jp

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Hiroshima Airport (HIJ)

- Distance from hotel: 34.18 MI/ 55 KM North East l

- You can go to the Yamaguchi area in Sanyo Hightway from Hiroshima Airport and get 0ff an exit of the Hiroshima west, and please go south in the Hiroshima area on root 54.

Train
JR Hiroshima Station

- Distance from hotel: 1.24 MI/ 2 KM South West

- 10minutes from JR Hiroshima Station by car. 20minutes from JR Hiroshima Station by Streetcar. Please take No.1 streetcar bound for Hiroshima port or Hirodenhonshamae and get off at Fukuromachi.

Subway

Hon-Dori Station

- Distance from hotel: 0.31 MI/ 0.5 KM North

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 1500.00 JPY

Print Hotel Fact Sheet

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Hotel Highlights

Take advantage of one of Crowne Plaza ANA Hiroshima's guest packages. You can get a discount on meals at our Restaurants.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 11 reviews
75%
Recommend This Property
Read All Reviews

Ratings Breakdown

11reviews

  • 5 Stars
    4
  • 4 Stars
    4
  • 3 Stars
    2
  • 2 Stars
  • 1 Stars
    1

Check In Mess

By

22 October 2014

platinumelite

During October, my wife and I stayed in four IHG properties (two Intercontinental and two Crown Plaza), as well as two other international five star brands while in Japan. Our experience here was the worse, by far.

Most of our frustration with this property came from check-in. The front desk, while polite, was very confused. Our reservation was for a “King Club Room”. This was clearly indicated on our confirmation email. We were first given a standard room and were told that breakfast was available in the restaurant. When showed that the email confirmation indicated a club room it took three people 20 minutes to change our room.

When we got to the room it was small with two single beds. Back at the front desk, I was subjected to an “upsell” attempt to a suite. I explained (several times) that I only wanted the room that I had booked. After more group discussions we were given the correct room.

In total, it took nearly 90 minutes to get into the third room. While everyone was polite, I did not feel that anyone really cared about the arrival situation. For example, there were no phone calls asking if the room was acceptable or a note from a manager apologizing for the confusion.

Check-out was also confused and took too much time.

As an aside, this is the only one of the four IHG properties that did not send an email survey request.

Posted byHotelStaff
28 October 2014
Thank you for choosing to stay with us and for taking the time to post your feedback. Please accept our sincere apologies for the unpleasant experience during your recent stay. We are taking action internally to correct and improve on this shortcoming and to ensure that such a situation is not repeated. We appreciate your patronage and feedback which will help us move closer to our goal of providing a great experience for our guests. We hope to have the opportunity of welcoming you back in the future. Yours Sincerely,
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位置很好

By

21 October 2014

club

交通很好,在懭島景點附近.適合度假旅遊.一樓還有一座木製教堂相當有氣氛 .當然也適合舉辦婚禮並宴會.

Posted byHotelStaff
23 October 2014
感谢你选择我们的酒店和提供给我们您的意见。我们非常荣幸可以听到您欣赏上在我们的酒店住宿还有我们的服务能达到您的期望。我们期待着您能再次选择我们为您服务。 此致
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good room, comfortable bed

By

13 October 2014

good large room, comfortable bed, good value for money, good location

Posted byHotelStaff
16 October 2014
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely,
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Excelente hotel para conocer Hiroshima

By

06 October 2014

Gran experiencia en Hirosima. Fantastico hotel por situación, instalaciones y trato. Totalmente recomendable

Posted byHotelStaff
08 October 2014
Gracias por elegir quedarse con nosotros y por compartir sus comentarios. Nos es grato saber que ha disfrutado su estancia y que nuestro servicio ha cumplidos con sus expectativas. Esperamos tener la oportunidad de volver a verle proximamente. Atentamente,
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