Crowne Plaza Guatemala

Hotel Front Desk: 502-502-24225050

Hotel Fax: 502-502-24225001

Hotel Email: reservas@cpguatemala.com.gt

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


Airport
La Aurora International Airport (GUA)

- Distance from hotel: 0.93 MI/ 1.5 KM South West l

- Complimentary shuttle available

- Leaving the airport take the road that joins boulevard release, cross your right and on about all the boulevard until you find the obelisk, nuevament cross to the right on Avenue of the Americas to reach to 9a. street, where we are located.

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- Car Parking Available

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Hotel Highlights

Get your workout in while you gaze upon the beautiful scenery that surrounds Guatemala City. Our hotel's well-equipped Fitness Center boasts panoramic views of the Pacaya, Fuego and Agua volcanoes.
Quick Information

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 130 reviews
75%
Recommend This Property
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Ratings Breakdown

130reviews

  • 5 Stars
    58
  • 4 Stars
    35
  • 3 Stars
    13
  • 2 Stars
    10
  • 1 Stars
    14

Personal

By

14 abril 2015

club

Maravilloso el enfoque al servicio,
Experiencia muy agradable con un equipo del hotel cuyo carisma no se habia visto en otro lado.

Posted by HotelStaff
17 abril 2015
Estimado Huesped, muchas gracias por sus comentarios. Es gratificante saber que logramos exceder sus expectativas de hospedaje y hacerle sentir como en casa. Agradecemos su peferencia a nuestros servicios. Atentamente, Lizeth de Amado Sales Manager
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新人スタッフの再教育が必要

By

09 abril 2015

当ホテルは頻繁に利用していますが、フロントスタッフの対応に差が大きすぎます。今回のチェックイン対応は新人女性スタッフでしたが、IHGクラブメンバー、ゴールドメンバーが何かを全然理解しておらす、他のスタッフに私の方から申し入れて、ゴールドメンバーとしての対応をしてもらいました。また、このスタッフは、応対の際にも笑顔がなく、フロントスタッフとしての資質に欠けます。再教育が必要だと感じます。

Posted by HotelStaff
14 abril 2015
親愛なるお客様は、私たちはあなたの期待を満たしていないと私たちの謝罪を提示する。私たちは、あなたが私たちに入れて、あなたの滞在のために私たちを選択している信頼を感謝しています。 これが再び起こらないように、私たちはそれに応じて動作します。 敬具 Lizethアマド 営業部長
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Excelente Servicio

By

06 abril 2015

Siempre que visito la ciudad de Guatemala me hospedo en este hotel; a pesar de no ser un hotel nuevo, disfruto de su servicio y excelente ubicación.

Posted by HotelStaff
08 abril 2015
Estimado huésped reciba cordiales saludos. Agradecemos sus comentarios y esperamos contar nuevamente con su visita. Atentamente, Lizeth de Amado Sales Manager
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Great Staff but hotel needs a renovation

By

05 abril 2015

club

Food an service great. Location great, but guest rooms a little worn down.

Posted by HotelStaff
07 abril 2015
Dear Guest, we are working very hard to make some renovations in a short term. In rooms we made any changes with TV's, mirrors, wake up clock's, etc. We appreciate your coments and hope you can visit us again to see this changes. Best regards, Lizeth de Amado Sales Manager
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