Crowne Plaza Chester

Hotel Front Desk: 44-1244-899988

Hotel Fax: 44-1244-899911

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Liverpool John Lennon Airport (LPL)

- Distance from hotel: 25 MI/ 40.23 KM North West l

- Leave the M56 at junction M56 J12 and straight ahead into A557 (Rocksavage Expressway) direction WIDNES, NORTHWICH, [A557] RUNCORN, AIPORT. (Runcorn)Continue straight into A533 (Queensway). signposted all the way

Manchester International Airport (MAN)

- Distance from hotel: 35 MI/ 56.33 KM North West l

- M53 J12 take the 1st Exit off the roundabout into M53 direction MANCHESTER via [M56], [M53] MANCHESTER.Leave the M53, and join the M56 at the M53 J11/M56 J15 junction direction MANCHESTER,Leave the M56 and straight ahead Outwood Lane direction follow sign

Chester Railway Station

- Distance from hotel: 1.1 MI/ 1.77 KM North East

- Bear right onto Black Diamond St Turn left onto Hoole Way (A56) At roundabout, take third exit onto St Oswalds Way (A5268) take 2nd exit at roundabout, onto St Martins Way, keep in left lane & at 2nd set of lights turn left & then right onto Trinity St

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- Car Parking Available

- 80 hotel parking spaces. Overflow parking in Trinity Street car park next to the hotel, is on the top floor where barriers operate from 7am to 7pm. There is no access to this floor after 7pm, but you can still park on the lower level of the car park.

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Hotel Highlights

Crowne Plaza Chester's exclusive Chester Zoo package lets you get up close and personal to some of the world's most endangered animals. Call ahead to reserve your accommodation, breakfast, and family tickets to the zoo, (for up to 2 adults and 2 children). The zoo is just 4 miles away from the hotel.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 280 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

nice hotel - poor wifi


27. August 2014

nice hotel and leisure facilities but appalling wifi service. to be fair we didnt pay for it but, if we had , i would have wanted a refund

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Good hotel with easy access to Chester City shopping.


27. August 2014

We stayed one night on the dinner and breakfast package.
The food was very good and well worth the money charged. The staff were exceptional and the hotel location ideal for the city shops.
The room was warm and our bed comfortable. The room at the back of the hotel was very quiet.
In every respect this was a good hotel experience.

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Very Average


24. August 2014

Car park was full every time I tried to use it. Full of badly parked cars taking up multiple spaces. Checked into the room and the bath had not been cleaned properly, lots of hair! Huge crack in the washbasin, that leaked all over the floor.
Apparently my room gave me access to the executive lounge, well I have to say that in over 10 years of travelling on business this is the saddest lounge I have ever encountered. IHG must be the only 'reward' scheme where platinum members do not get automatic access to the lounge. Paying extra for this was just an insult to be honest. I wont be rushing back to this hotel and I'm now looking for an alternative to stay in the Chester area.

Posted byHotelStaff
27. August 2014
Dear Guest, Thankyou for taking the time to review your stay with us in Chester. As a valued Platinum member with us, Its disappointing that you felt we didnt meet your expectations during your stay with us recently. I will be sure to pass over your comments to our Housekeeping & Maintenance Managers for their investigation & follow up. Your experience is not to the high standard that we would expect & I can assure you that we will review all of our procedures & training plans to try and help increase our service levels in the areas you have mentioned. If you do wish to discuss your stay further, please feel free to contact me directly,once again can I offer my sincerest of apologies for the problems you encountered during your stay. Kind Regards Peter Gregory Operations Manager
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Mr Coomes


22. August 2014

hotel nice enough but room service got our food orders wrong both nights and even though I paid cash both nights I will still charged for one of them when checking out.

Posted byHotelStaff
27. August 2014
Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its disapointing to hear you experienced problems during your stay in relation to room service. Please contact me directly at the hotel on to confirm your details & I will arrange a refund for the items you have been charged for. I hope this experience doesnt deter you from staying with us at the Crowne Plaza Hotel in the future. Kind Regards Peter Gregory Operations Manager
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