Crowne Plaza Auckland

Hotel Front Desk: 64-9-3021111

Hotel Fax: 64-9-3023111

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


- Distance from hotel: 14.29 MI/ 23 KM North East l

- From highway 20,exit at Queenstown Rd turn right at roundabout.Continue along then turn left onto Alpers Ave,right onto Gillies Ave,then left to merge with Highway 1.Exit at Nelson St,turn right onto Victoria St,right onto Albert St & left into the hotel

Britomart Auckland

- Distance from hotel: 0.93 MI/ 1.5 KM North


Britomart Station

- Distance from hotel: 0.62 MI/ 1 KM North

- Head northwest on Quay St toward Lower Albert St. Take the 1st left onto Lower Albert St. Continue onto Albert St. Destination will be on the left after 650m.

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- Car Parking Available

- Self-Parking Fee: 24.00 NZD

- Parking Fee: $24.00 Monday through Friday, $10.00 Saturday and Sunday Undercover Self Parking

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Hotel Highlights

Much of city life revolves around the yacht-filled Waitemata Harbour, a 10-minute stroll from Crowne Plaza Auckland. Admire Harbour Bridge and the volcanic Rangitito Island during a cruise of the glittering South Pacific, or strut with the so-cool crowds at bar-lined Quay Street.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 443 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars



25. September 2014

My goal was to have a very comfortable and peaceful time away from home - we did just that at Crowne. Housekeeping were especially attentive in ensuring the room looked immaculate each time we returned back to the room and Room Service so efficient/prompt. I thoroughly enjoyed my stay. I will definitely be returning to Crowne Plaza again in the near future. Thank you again for your warm welcome and excellent hospitality.

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Lovely, comfortable bed, thick towels, efficient and frendly staff


25. September 2014

Front staff where friendly.
Room was comfortable, with adequate seating.
Comfortable pillows. Beautifully thick towels.

Efficient and quick check out.

Quick lifts.

Posted byHotelStaff
28. September 2014
Dear Compass13, Thank you for taking the time to provide a review of our hotel following your recent stay with us. We were delighted to read that you had an enjoyable stay and found the staff to be friendly and the rooms comfortable. Have a great week ahead and we look forward to welcoming you back to stay with us again. Kind Regards, The Team at Crowne Plaza Auckland
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Great Staff


25. September 2014


The Concierge and Hostess for the Guest evening were superb

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Not as good as previously experienced.


24. September 2014

I have stayed at this hotel 3 times in the past 8 months. The previous 2 stays have been very good in both hotel quality and staff customer service, however on the last occasion, my room was right near the very noisy elevator (contrary to my Ambassador profile requests), the room was not upgraded even though I was told it was and there was no status recognition either on check in or check out. The staff in fact were rude and short. A very disappointing stay.

Posted byHotelStaff
28. September 2014
Dear 13-Sparky, Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations which we had set the last 2 times. Please accept my sincere apologies. The team work hard everyday to ensure our guests are comfortable and experience our true Crowne Plaza hospitality, and it saddens us when this is not the case. If something is not right or if we fail at providing an exceptional level of service, we are very keen to put it right. Allocating room contrary to the profile request should have never happened. I have taken all your comments on board including your comments regarding the team. Rest assured corrective actions will be taken to fix your genuine concern. So all in all, it looks like we could do with a fresh start. Will you give us the chance? We'd love to show you we do make a difference, the positive way! Please get in touch with me when you plan your next visit to Auckland and I am positive we will find that key that unlocks a Five star review. I look forward to welcome you in the near future. Kind regards, Johnson Joseph Operations Manager Crowne Plaza Auckland E-mail:
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