Rated 4.2 out of 5 by 360
Rated 1.0 out of 5.0 by v827 Poor experience - very disappointed - wont come back
This hotel is some way out of the main city centre. There is nothing within 10 minutes walk of the hotel.
Check in was good, with the receptionist very helpful and providing maps and timetables for shuttle buses (hotel run) and public buses. All good information. The hotel shuttle is runs periodically but not enough.
In general the reception staff were exceptionally helpful with the exception of Roberto - he was shockingly rude it was upsetting my family.
I am a Gold member of the IHG hotels - this provided me with a free drink (or points) at the bar. I choose the free drink. You are provided a bottle of still and a bottle of sparking water in the rooms. You are provided WiFi codes for a maximum of 2 devices - and only 2 devices. These expire every few days.
We had a family room on the 3rd floor the room was to a good standard, large, clean and tidy. Beds were very comfortable. There were a lot of silly problems. The TV didn't work for a day, The toilet did not flush. The following day the toilet flush broke off completely and needed replacing.
As a gold member I did request and was provided with a 2pm checkout.
There is an indoor pool but children are only allowed between 9am and 10am. Other than those times it is Adult only. This is pretty very bad.
Breakfast is a buffet and served until 11am. The bar area seems small and although it looks nice. We ate at the restaurant on the first night - the prices were good but the selection was a little small.
Drink prices are high.
Overall, I am disappointed. This is my first Crowne Plaza stay and there is simply too much wrong with this hotel to recommend. I am sure the hotel will respond to this email and say it was a one-off but I really wanted to like this Hotel, I really did, but the issues added to the fact how rude Roberto was - I wish I did not stay here. I won't come back.
26 January 2015
Rated 5.0 out of 5.0 by Vikster38 Best Customer Service
We have been staying at the Crowne Plaza for the last 9 years and it just gets better and better. The staff are unbelievable, they are so helpful, friendly, attentive, nothing is to much bother for them. The Maestro makes it very pleasant and relaxing to sit in the bar of an evening. The food is very very good and would definitely recommend dining in the hotel. We cannot sing the praises of the staff at this hotel high enough it is them who truly make your stay and it is because of them that we go back year after year.
22 January 2015
Rated 5.0 out of 5.0 by Abdullah Photograhper Lovely Hotel
Love the hotel and has a beautiful spa,, expert staff
delicious food restaurant (pavilion)
10 January 2015