Crowne Plaza Reading

Hotel Front Desk: 11-610-3763811

Hotel Fax: 11-610-3757562

Hotel Email: cpoole@readingcp.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Philadelphia International Airport (PHL)

- Distance from hotel: 70.1 MI/ 112.81 KM North West l

- 76 West to 176 North to 422 West. Exit Lancaster/Lebanon. Exit Paper Mill Road exit.

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- Car Parking Available

- Complimentary Daily Self-Parking

- We offer free outdoor self-parking lot for the guests of our hotel.

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Hotel Highlights

Staying with us means you have access to some of the best amenities around. Our meeting space and indoor pool are the largest among Reading, PA hotels, so when you make your event plans here, go big.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 164 reviews
89%
Recommend This Property
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Ratings Breakdown

164reviews

  • 5 Stars
    110
  • 4 Stars
    30
  • 3 Stars
    12
  • 2 Stars
    10
  • 1 Stars
    2

Nothing special

By

October 27, 2014

platinumelite

I have stayed here many times and if you stay in the tower everything is okay. If I had to stay in the Paris part of the building again i would stay somewhere else. Rooms are okay for sleeping, the bathroom was in very poor condition. At least a 2" gap under the entry door so you hear everything that happens in the hall. The building overall is very old and showed it.

Posted byHotelStaff
October 30, 2014
Thank you for taking the time to complete a survey. It is our goal to exceed our customer's expectations and we are sorry that we fell short. As a Platinum IHG rewards member you would normally get an upgrade to a tower room based on availability and bed type requested. As tower rooms are only 1 king bed. We hope that you come back and stay with us again. We appreciate your loyalty and look forward to the opportunity to serve you in the future.
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not the same place

By

October 27, 2014

We have stayed here on several occasions usually in the tower. When I book our room it is always for a room with a roll in shower. We get t check-in and were sent to the end of the building. my mom can not walk very far and we get there and it has a tub. Now to walk all the way back to the desk and get sent to the tower to find out that this room is also a room with a tub. All the way down to the desk again and sent to another room that is a distance for mom to walk. Finally a shower. Saturday night we go to our room and i had her all settled in. went to the lounge for a couple of hours and when I went to go back into the room I could not get in and she could not get out.

Posted byHotelStaff
October 30, 2014
Thank you for taking the time to complete a survey about your recent stay. Your feedback is very important to us and it is valuable to our continued growth and development. It is our goal to exceed our customer's expectations and we apologize that we fell short of yours. We understand how frustrating that it can be when you don't receive the room that you expect. We hope that you decide to come back and give us another opportunity to meet your needs.
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Comfortable stay

By

October 25, 2014

club

The hotel was nice and upon arrival the staff was friendly. However we did have problems with incorrect charges and sent to rooms that were already occupied. Staff was not a friendly when trying to solve issue during and after our stay. We were not informed of damage hold on credit card.

Posted byHotelStaff
October 30, 2014
Thank you for taking the time to complete a survey. We apologize that we did not exceed your expectations. The additional authorization to your credit card was an automatic authorization put on automatically by our computer system for incidentals that may be charged to the room. We are sorry this was not communicated properly.
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nice

By

October 25, 2014

platinumelite

nice hotel would stay again if in area for business not sure about a pleasure trip as area is quite depressed

Posted byHotelStaff
October 30, 2014
Thank you for the 5 star rating and review. Please feel free to come back on business or pleasure. There are several great things to do in the surrounding area.
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