Crowne Plaza Minneapolis West

Hotel Front Desk: 1-763-5596600

Hotel Fax: 11-763-5597516

Hotel Email: reservations@cpplymouth.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Valet Parking Fee: 3.50 USD

- We offer complimentary self parking for all hotel guests. Valet parking is available.

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Hotel Highlights

Ideally situated near Plymouth, Wayzata, St. Louis Park and Minnetonka, our hotel offers a courtesy shuttle and easy access to local businesses, shopping centers, golf courses and event centers. Minutes away from Downtown Minneapolis, our hotel offers world-class amenities in the Western Suburbs of Minneapolis, MN.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 256 reviews
91%
Recommend This Property
Read All Reviews

Ratings Breakdown

256reviews

  • 5 Stars
    183
  • 4 Stars
    40
  • 3 Stars
    11
  • 2 Stars
    12
  • 1 Stars
    10

Gave away my room, despite advance reservation and phone call, but good experience once I actually got to stay there.

By

2014 十一月 24

I made a reservation for 2 nights because I was attending a conference there. I received email confirmation when I made the reservation a few weeks beforehand, as well as another a couple days before the conference. I called on the day of check-in because I knew I would be arriving late and wanted to make sure my room would be held for me. I walked in at 10 pm only to be told that my room for the first night had been given away to someone who had arrived without a reservation. They had no explanation why it had happened, despite two email and one phone confirmation of my reservation, but said they would pay for that night's stay at a "comparable" hotel nearby. The "comparable" hotel was definitely NOT comparable, and the room was "non-smoking" but had clearly been a smoking room for a long time before being re-labeled a "non-smoking" room. The Crown Plaza Minneapolis West said they'd have a room for us the next night. I said I would not be paying for that night's room since the whole purpose of the hotel room--not having to get up really early for the conference--had been negated by the hotel's poor service. The hotel manager said he "couldn't do that", and yet he offered no reparation or explanation for how a triple-confirmed reservation could be simply ignored. I asked to talk to his manager. At that point the manager of the conference center stepped in and FINALLY provided excellent customer service. He apologized, paid for the room, and also paid for dinner and drinks at the hotel that night. The room was beautiful, clean, and comfortable. Dinner at the hotel that night was excellent, and the service at the restaurant and lounge were outstanding. After the initial debacle and poor service, particularly by the hotel manager, I actually had a really excellent stay and have highest praise for the rest of the staff.

Posted byHotelStaff
2014 十一月 26
ConferenceGoer1, Please accept my apologies for the inconveniences that you experienced during your stay with us. These situations are extremely rare, but when they do occur we do everything that we can to make them right. I am happy to hear that you were pleased with your accommodations and the experience with us and we hope to have the chance to welcome you back again soon. Regards, Ken Delecki Director of Guest Services
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Crowne Plaza Pylmouth, MN

By

2014 十一月 24

Very nice hotel. Staff and accomodations were very nice and what I expected for this caliber of a facility. I would reccommend this property.

Posted byHotelStaff
2014 十一月 26
Hello Northernt, Thank your for taking the time to write this great review of our hotel! We are definitely proud of everything that we do here and we always are striving to meet and exceed our guests' expectations. We look forward to welcoming you back soon! Regards, Ken Delecki Director of Guest Services
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Great Facility

By

2014 十一月 24

club

I stayed at this property for 4 days for a meeting internal to my organization. The staff was friendly, the room was very nice and the amenities were excellent. If I find my self needing a hotel in this area again, it will definitely be at the Crowne Plaza Minneapolis West.

Posted byHotelStaff
2014 十一月 26
Hello Kane1817, Thanks for sharing this great review with us! We look forward to seeing you again soon. Regards, Ken Delecki Director of Guest Services
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Comfortable mattress

By

2014 十一月 21

This property is unique in that it looks as if the hotel was built around a school campus - with brick walls inside. The front-desk person was delightful. The Sunday Brunch was outstanding. So much to choose from, and great tasting too! I would stay again in a heartbeat.

Posted byHotelStaff
2014 十一月 25
Hello Sandy L, Thanks for sharing this great review! I'm glad to hear that our staff made such of a great impact on your stay and that you got to experience our awesome Sunday Brunch! We hope to see you again soon! Regards, Ken Delecki Director of Guest Services
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