Crowne Plaza Melbourne

Hotel Front Desk: 61-3-96482777

Hotel Fax: 61-3-96295631

Hotel Email: reservations.melfs@ihg.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Train
Southern Cross Station

-Distance from hotel: 0.31 MI/ 0.5 KM South

Underground

Southern Cross Station

- Distance from hotel: 0.56 MI/ 0.9 KM North

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- Car Parking Available

- Self-Parking Fee: 16.00 AUD

- Valet Parking Available

- Valet Parking Fee: 47.00 AUD

- Valet car parking is a per night charge of $47 for guests. Casual - up to three hours - parking is available for $30.00 Care parking is available for $16.00 per entrance

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Hotel Highlights

Dive in at Melbourne Aquarium, tread the hallowed earth of Melbourne Cricket Ground or soar to new heights at Eureka Skydeck 88. Whether you've got an hour or a week in which to explore the city, your Concierge at Crowne Plaza Melbourne will help you discover it in your time.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 472 reviews
89%
Recommend This Property
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Ratings Breakdown

472reviews

  • 5 Stars
    242
  • 4 Stars
    156
  • 3 Stars
    39
  • 2 Stars
    25
  • 1 Stars
    10

Best hotel bed ever!

By

November 23, 2014

Thankyou for being one of the rare places that actually has provided a really comfortable bed that I was actually able to sleep soundly all night in. Believe me, that does NOT happen very often!

Posted byHotelStaff
November 25, 2014
Dear Scorpio29, Thank you for your glowing endorsement of our beds. I'm delighted to note that you had a comfortable and sound nights sleep. It is so important, and agree it does not happen all the time. I and the team look forward to your next visit. Kind regards, Cameron Abbott Hotel Manager
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Just misses the mark

By

November 23, 2014

platinumelite

Having stayed at many different IHG properties and a platiinum member I found this to be the first time I was disappointed in a Crowne Plaza hotel.

The outside of the building is undergoing renovations while inside one of two escalators to reception was not working for over 24 hours. I was quickly registed by helpful staff on arrival and acknowledged as a Platinum member but no up grade was offered. At a bar the service levels and attention from a bar staff member was well below par as we waited over 10 minutes to be served with only one other couple there and then having to repeat several times our order.

The room had a great view down the Yarra River and is ideally situated. For the cost this was a less than acceptable standard from the hotel.

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Disappointing

By

November 22, 2014

club

We were told this hotel was amazing, but from the time that we booked it was a major disappointment. We had to change our booking and thay charged is right away saying we can do it at anytime. Once we got there we were told our room wasn't ready and that we could have another one but it was only a double (we booked a king) when I asked about the difference in price I got told there is nothing and if you want the kind you have to pay more, I explained to the girl 3 times that's what we booked and she just kept repeating it'll cost more. Once we got up to the room it still had cleaners in there and the bathroom and bar fridge wasn't even done. We had come down for a little get away and Melbourne cup and thought this would be a great hotel but I'll never be staying here again. Major disappointment

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Location, location, location

By

November 20, 2014

On our annual 10 day stay in Melbourne for the Cup Carnival we found the location to be excellent. The staff were extremely friendly and welcoming, especially the concierge who was the first contact when arriving at the hotel each day. The room was clean and comfortable, however for a 10 day stay I was disappointed we didn't have a better view. And I'm slightly confused with the entrance and the "journey" to find the check-in counter. Maybe it is undergoing renovations.

Posted byHotelStaff
November 24, 2014
Dear Nannarae, Thank you for your feedback. The hotel does indeed lend itself to a great location, especially if you are in Melbourne for a period of time. I'm truly sorry that we were unable to provide a better view. Over the Melbourne Cup Carnival they are often the first to be fully booked. Please let me know when you next look to returning to Melbourne, where I would be delighted to personally oversee your room allocation. Kind regards, Cameron Abbott Hotel Manager
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