Crowne Plaza Madinah

Hotel Front Desk: 966-14-8185000

Hotel Fax: 966-14-8185001

Hotel Email: info.cpmadinah@ihg.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Prince Mohammad Bin Abdulaziz Int'l Airport (MED)

- Distance from hotel: 6.21 MI/ 10 KM North l

- ENGLISH AND ARABIC LANGUAGES

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Free limited on site private car parking as per availability upon arrival to our in House Guests and for the Restaurant Guests in three underground floors, in addition to parking in Hotel surroundings.

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Hotel Highlights

Situated in the heart of the Central Area, two minutes walk to Haram (Masjid Nabawi or Prophet's Holy Mosque) and easy access from airport, historical sites and mega shopping malls, Crowne Plaza Madinah is the upscale hotel in Madinah with a clear view of the Holy Mosque and the city. Complimentary high-speed Internet access is available in all rooms and hotel premises.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 72 reviews
89%
Recommend This Property
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Ratings Breakdown

72reviews

  • 5 Stars
    44
  • 4 Stars
    17
  • 3 Stars
    4
  • 2 Stars
    3
  • 1 Stars
    4

Best Hotel in Meddina

By

23 July 2014

Its one of the great hotel near Masjid nabwi.Services are really great and the most important thing is that it worth the value i paid for 1 night.The price is always competitive which will enforce you to book only crown plaza based on customer reviews and services.

Only Drawback is that Ladies gate for Masjid nabwi is far from hotel.And its difficult for ladies who have infants

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Excellent location, great service

By

21 July 2014

I found the staff very friendly and helpful. Reception area was very friendly. Very good customer service and excellent location. Prompt and polite room service.

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Great feeling to be in medina and experience 5 star hospitality services

By

20 July 2014

From the arrival experience to the check in the feel of attention to your needs starts from the security team and ends up with house keeping who helps you get your little needs one step ahead.

Thank you CROWNE plaza medina team for your great warm welcome.

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Worst IHG Experience

By

16 July 2014

club

How can I put this nicely, this was one of my worst experiences I have ever had in an IHG hotel.
First Issue: I came to the hotel parking, telling the security that I have already booked a room in advance (paid the full amount), I waited in front of the parking lot, and the security didn't want to let me in as, according to him, I had to create a registration ticket from the reception. I told him just to call them and ask them to create this as they have my name already, he called them, and they didn't want to, I had to leave the parking and go to the reception to get this ticket, which wasted my time and effort for no reason, not to mention how rude both the security and the receptionist were.

Second Issue: I came at the hotel at around 11:30 in the morning, he told me "I'm sorry, we can't let you in before 4PM and this is hotel policy"...Well I'm sorry, in my entire life, and my entire IHG experience, I have never lived that, but instead when something like that happened they would do anything to let me in, or apologize and let me in half an hour later maximum. This receptionist wouldn't even apologize for this inconvenience. So what we did is that we went out till we came back at 5PM, They told us, we're sorry you'll have to wait additional half an hour, I told him I'm not waiting more than this, he told me that's the only thing we can do, I told him to give me his manager and here comes the third issue.

Third Issue: The customer relation manager, he was a nice guy, he apologized for what happened and promised to compensate us with some promises, he couldn't honor any of his promises, everything he did was just talks, and I would say that's most probably logistics issue, which is a shame for a 5 stars hotel like crowne plaza.
He promised my wife and me three things:

1- To be part of the "club" thing from 8PM to 2AM, having the right to take unlimited drinks. We went at 8:30 PM, the lounge was closed, we found someone working in the hotel at the door; we asked him if the lounge was open, he told us it should open at 11PM, and again we wasted time for nothing. We came back at 11PM, the lounge was open, however, there was no trace of food, drinks or even anybody to help you. It was totally empty. This was really too much, we wasted again more than an hour for no reason.

2- He promised entrance to the gym. The gym was under maintenance, no entry.

3- When we complained about the fact that we came at 5PM and still the room is not ready, he promised us to wait "just 10 minutes", we entered around 6PM exhausted from the long day we spent out of the hotel, which was more than an hour waiting doing nothing but wasting our time. As far as I know, when I book a 5 Stars hotel, it’s to get comfort, not to struggle. To tell you the truth, I’ve tried other hotels, less stars, same place, that were much much better in everything.
Fourth Issue: On the next day, when we complained about what happened to the manager of the receptionist, and told him all the issues we went through, he told us well there is nothing I can do, aren’t you going to complain anyway, so I won’t do anything. Then, he told me that I drank “One bottle of Bario and One bottle of Water” and that would cost 16SAR, well, in any other normal hotel, I would pay the money happily, however, I told him, you promised us free drinks yesterday in the lounge, and there was nobody in the lounge and no drinks, basically nothing, he told me, I don’t really care, the mini-bar is a totally different thing, you have to pay. I paid and left.
This is simply one of the worst experiences I have ever had in a hotel. I’ve been to so many, and this is the worst.
I am kindly demanding a reimbursement of the total night amount I paid or any kind of compensation that would make me satisfied in order not to lose me as a loyal customer to your IHG brand, not to mention forwarding this email to my colleagues that are as well registered to your brand and sharing this experience on social networks.
Thank you for your understanding.

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