Rated 4.5 out of 5 by 661
Rated 5.0 out of 5.0 by Maddie193 Great Hotel and location
The customer service was wonderful and Cristina who checked us in was really friendly and helpful. The hotel is ideal for Gloucester Rd tube station and the convenience of being able to easily travel around central London was perfect!
We took advantage of a meal in the adjoining restaurant, Umami, where once again the customer service was first class and the food enjoyable and the Lychee Martinis highly recommended!
I did lose my scarf in the hotel one evening but the concierge was really helpful and located it luckily in the lost property department. This all added to our first class customer service experience. Thank you.
We will definitely return to this Hotel in the future!
23 January 2015
Rated 5.0 out of 5.0 by NZNicole Central Kensington
Loved the modern touches in the hotel. The front desk service was sadly unfriendly and not very accommodating which was not what we needed after a long trip. The concierage who helped store our bags upon arrival was good but the early morning one upon check out ending up ordering us a taxi that charged us twice the going rate for a trip to St Pancreas which which didn't make my day. The bathroom looks good, although the spot lights are in the wrong place, none facing the mirror but when looking up when you have a shower sot hat it shines brightly in your eyes, making it very unpleasent. Otherwise, the internet was super easy to use and a great speed. One of the only ones from the hotels we stayed at which we appreciated.
22 January 2015
Rated 4.0 out of 5.0 by Lamburgo Hotel lebt von super Lage
Ohne Zweifel wohnt man hier recht komfortabel und sehr verkehrsgünstig. Dazu zu einem angemessenen Preis.
Servicequalität und Freundlichkeit des Personals,
Qualität und Service beim Frühstück,
leicht veraltetes Ambiente des Zimmers,
erst am dritten Tag erhielten wir einen Adapter für die Nutzung der englischen Steckdosen
Sehr gutes WLAN, ruhige Lage bei den Zimmern nach hinten, gute Betten
22 January 2015