Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Underground

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 261 reviews
60%
Recommend This Property
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Ratings Breakdown

261reviews

  • 5 Stars
    84
  • 4 Stars
    46
  • 3 Stars
    41
  • 2 Stars
    43
  • 1 Stars
    47

Terrible stay

By

November 24, 2014

club

I was at this hotel last week for a training in the area and In the past I have stayed a many Crowne Plaza Hotels and this was by far the worst one I've stayed in. The greeting at the front desk was really great but when I made it to my floor to use my key to the door the door handle was not working properly and I had to almost make like a break in to my own room. Upon entering the room I checked the bathroom and found dried urine at the base of the toliet, and closet doors hanging off the hinges. The batteries in the remote to the TV were weak and the sheets were so rough I thought they were goin to cut me. I contacted the front desk and informed them of the problem I was having and it seems that only the door handle was the only problem addressed. I can honestly say that I am very disapointed and will not be staying at this particular hotel again.

Posted byHotelStaff
November 27, 2014
Dear lesialesia, Thank you for letting us know about your stay with us here at the Crowne Plaza Dallas Downtown. We are sorry to hear how bad your experience with us was. Since you stated that the door lock was repaired or attention was paid to it, we feel that the other issues were more than likely addressed or communicated to housekeeping, but the front desk did not follow up with you or housekeeping to assure that the assignments were completed. We are sorry that we dropped the ball when it comes to customer service and guest satisfaction in your case. We will look into the communication break down, follow up and follow through. The cleanliness issues should not have occurred in the first place, but we are more disturbed that our staff did not do whatever it takes to satisfy your needs. We will use your comments and situation as a training tool and example of exactly how not to handle an unpleasant situation. Thank you so much for letting us know about your stay and again we apologize. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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good for price

By

November 20, 2014

it's good for the price you pay. I found something that I needed for 2 nights near downtown and this was the most reasonably priced hotel with good accomodations

Posted byHotelStaff
November 25, 2014
Dear 8siel3, Thank you for staying with us here at the Crowne Plaza Dallas Downtown, we truly appreciate the three star review, and we are glad we could at least meet some of your needs. We are sorry we could not be or exceed your expectations, but maybe we can try again sometime. We look forward to giving it another shot. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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My Stay at Crown Plaza-Bed

By

November 19, 2014

The sheets felt great. The mattress did not have any sink holes. Overall I had a great stay:)

Posted byHotelStaff
November 25, 2014
Dear Treasure-2, Thank you for the wonderful review and five star rating, we are so glad that you were able to get a good nights rest and did not have any sink holes in your bed. We hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great location to uptown!

By

November 19, 2014

Hotel was clean and staff was friendly. The shower/tub could use some updating but other then that the room was nice. The noise level was a little loud because of construction outside the building and could be heard all through the night so that was a little annoying but there were 3 layers of curtains on the balcony doors so that kept the room dark at least.

Posted byHotelStaff
November 25, 2014
Dear runnergirlxx, Thank you for the wonderful review and the five star rating. We want to apologize about the noise from the construction being performed behind the hotel, by DART (Dallas Area Rapid Transit). The construction will soon be over, and we hope we can see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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