Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: frontdesk@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Underground

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 240 reviews
59%
Recommend This Property
Read All Reviews

Ratings Breakdown

240reviews

  • 5 Stars
    75
  • 4 Stars
    43
  • 3 Stars
    39
  • 2 Stars
    39
  • 1 Stars
    44

Filthy Overpriced Hotel!

By

October 20, 2014

club

Room was late being cleaned when I arrived, front desk staff had the we could care less attitude. Dated and dirty throughout the hotel. Ninth floor outdoor pool in desperate need of TLC, cigarette butts and beer cans left in the couch area missing cushions. Ate dinner at the restaurant one night looked like a disco dance party in there, food was over salted and over priced. Kids couldn't use the vending machines because they were all empty? good thing the 7-Eleven was close. Only positive was the hotel shuttle guy who gave us a ride to a nearby club. Stay away from this place it's a dump.

Posted byHotelStaff
October 22, 2014
Dear lenovich, We want to thank you for leaving a comment and a star rating on IHG. We value all of our guests' opinions and it is these comments and opionions that let us know where improvement is need. We want to apologize to you for the issues you experienced during your stay, and let you know it is not a normal occurance for the vending machines to be empty. We do have a brand recommended vendor that services the vending machines and I am assuming that the machines on your floor were heavily used. As for the the cleanliness of the hotel, we really cannont comment, because the housekeeping staff is diligently cleaning, regulary throughout the day all public spaces, and hallways. Due to heavy traffic, with high occupancy, it may have been a battle to keep up during your stay. The truth is, we are sorry if you found us less than satisfactory, but we are working to make sure this does not happen to other guests. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Unusual experience

By

October 19, 2014

platinumelite

My husband and I travel for work and we always stay at IHG properties but this visit the customer a service and room quality was not good. We requested an early check in a 1p and the front desk employee confirmed this but our room was not ready until 2:45p. The main issue with this was upon check in at 1p we were told to come back in 30 min. We were given a key to tour the property and we unloaded our car. When we returned to the desk at 1:30p we were told early check ins were a courtesy and not a guarantee. I understand this but am confused why we were told to report back to the front desk in 30 minutes. Now our car was unloaded and we were forced to remain in the lobby until our room was ready or walk around with a hotel cart full of our luggage. We were also told the hotel was full and they were struggling to have the rooms ready which confused me since my husband called the hotel directly the day before asking for a noon check in and was told they could not do noon but could do a 1p check in. Upon check in we received nothing for being a platinum member. Our room was clean but had an extension cord to connect the refrigerator, microwave, and coffee pot. Also the Ethernet cord was exposed and curled up in the corner, then went under the carpet and came out on the other side. I have pictures of each if needed. On the morning of our check out about 9am doors kept opening and slamming shut for about 20 minutes waking us up. I assumed it was people checking out and opened my door to find he cleaning crew. They had flipped over the safety latch on all the doors around us and we're going in and out of the rooms allowing the doors to slam each time. I opened the door and told them it was loud. They apologized and stopped for a little bit but eventually the slamming resumed.

Posted byHotelStaff
October 22, 2014
Dear Wood2, We apologize for the inconvenience involved in the delayed check-in. We value all of the comments found in these reviews, because they show us where our challenges lie. It is unfortunate that you experienced our services on a bad day, and we are truly sorry. Thank you for leaving the comment. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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General Review

By

October 17, 2014

club

the hallways on the floors were really dirty... and the stairs by the second floor access to the garage full of cobwebs... the sink in my bathroom drain very slow and my room temperature at checking was 64 degrees... freezing... other than these issues it was a good stay. I will return to the property within 3 months or so.

thanks,

Posted byHotelStaff
October 21, 2014
Dear jaimm3, Thank you for your review and comments, they are greatly appreciated. We will look into the issues you brought forth about the parking garage stairwell, and will bring the condition of the hallways to housekeeping's attention. We apologize for the issues and look forward to seeing you again in three months. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Needs renovation

By

October 16, 2014

The hotel is one of the older ones, but doesn't look like they have done any room or common area renovations in a long time. The stairwells are open to the parking garage so having to use a room key for access would be more secure.

Posted byHotelStaff
October 20, 2014
Dear bk1015, Thank you for your comments and suggestions. Normally the stairwells that you are speaking of remain closed at all times and are basically just fire exits, but due to the nature of the weekend of your stay, we had anticipated the high demand on our elevators and to relieve some of this stress we opened up all the stairwells to be used as normal guest passage. The elevators themselves are on room key access on any floor above the parking garage. This property was renovated in 2010, and won an award for design. Thank you again for your comments and suggestions, we apologize that you found fault with our property. We will take your comments and suggestions, and use them for future improvements. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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