Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Underground

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 332 reviews
59%
Recommend This Property
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Ratings Breakdown

332reviews

  • 5 Stars
    103
  • 4 Stars
    67
  • 3 Stars
    54
  • 2 Stars
    49
  • 1 Stars
    59

Friendly people

By

mars 25, 2015

club

There were some great parts to my stay. The best part of my stay was the small kit with the lotions and the bed spray. I wish I knew where to get that for myself. There were a few things that I was not happy with considering the cost but I was there to be a part of something that took my mind off od it for the most part. The staff was excellent.

Posted by HotelStaff
mars 26, 2015
Dear M A Riddick II, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to complete our HeartBeat Survey. We are very sorry that it took so long after your initial call to get an engineer to your room to make the necessary adjustment to your heating system. We are glad the engineer was knowledgeable and able to take care of the issue. Unfortunately, we do not know the specific details of the night of your stay, nor the delays that occurred, but we will look into them so we can prevent it from happening to future guests. Being an older property issues with the balcony doors, plumbing and climate control are constantly an issue, and we attempt to keep enough staff on hand at all times to deal with such issues as they come. It appears that on the night of your stay, either there were more than expected issues or for some reason we were short staffed. Either way, we are sorry that you had such an unpleasant experience. As for the odor in the hallway, we are aware of the issue and working on a solution for the future. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great Location

By

mars 25, 2015

Awesome hotel within walking distance to the West End District.

Posted by HotelStaff
mars 26, 2015
Dear HD77, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for the incredible five star review. We are very glad that you enjoyed yourself and the West End District. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Image

By

mars 24, 2015

club

It is a poor image for the hotel to have all the smokers standing around the main entry - smells bad and looks trashy.

Posted by HotelStaff
mars 25, 2015
Dear StJames, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We actually do provide alternate locations for smokers to partake in a cigarette or cigar, but many choose to smoke in front of the building while waiting on taxi cabs or their vehicles to be brought around by our valet. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Great Front Desk Staff but Expected Better Quality from Crowne Plaza

By

mars 22, 2015

platinumelite

Overall the hotel needs to be updated - everything seem dark, musty, and dingy. The room we were in had a balcony but the room itself was small. Not much room for luggage and the bathroom was very small. However, the bed was comfortable and room was clean. Very disappointed in the appearance of the hotel shuttle van - it was extremely dirty and nasty - not professional appearance I expected. Location of hotel is not very desirable especially if you are walking to the West End District. Everyone smoking stands right outside the front door and you have to walk through it. The front desk staff was very friendly and helpful, especially Bradley. We checked out after two nights and went to another hotel.

Posted by HotelStaff
mars 24, 2015
Dear ERB66, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your comments. We are sorry that you did not enjoy your stay with us. The issues you have brought to our attention will be addressed to the best of our ability. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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