Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Underground

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 363 reviews
58%
Recommend This Property
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Ratings Breakdown

363reviews

  • 5 Stars
    113
  • 4 Stars
    71
  • 3 Stars
    58
  • 2 Stars
    56
  • 1 Stars
    65

Crowne Plaza Downtown Dallas

By

21 May 2015

Very good place to stay. Clean and comfortable overall.

Posted by HotelStaff
22 May 2015
Dear Sammy Boy, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are happy that you had such a wonderful experience with us, and found us clean, comfortable and a good place to stay. Thank you again for staying, we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Rude and unhelpful service

By

17 May 2015

I am so disappointed with my stay here. I was coming into town from Seattle for a large community service event. My flight was diverted to Austin and I had to miss one night's stay. I called as soon as I was diverted and told the staff. When I checked in the next day, I was told that I would still have to pay for my room the night I was not there, and my account was charged as such. The staff were unwilling to help me or even discuss the issue.
Very disappointing.

Posted by HotelStaff
19 May 2015
Dear AmandaS333, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for not just leaving this review, but for contacting IHG Guest Relations. Your comments have been noted and corrections to our protocol regarding late cancellations addressed by management. We hope you have now received our emails, Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Comfortable

By

11 May 2015

club

Crowne Plaza downtown Dallas, 11th floor, was a clean and comfortable room. It's only 3 blocks of safe walking to the convention center, so that's a big plus. Food is OK. Decor is a little old. Overall it's comfortable and probably good value for a downtown location. There are number of good restaurants w/in walking distance; also safe to walk to/from.

Posted by HotelStaff
14 May 2015
Dear AndrewH43, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your very nice review. We appreciate you rating us four stars and are glad that you found us clean and comfortable. We are also glad that you found our location safe and convenient for walking to and from restaurants and the convention center. Thank you again for staying and for the review. W hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Bathrooms must be remodeled asap

By

09 May 2015

club

The main reason I really disliked my stay in this hotel was that the bathroom was pretty gross. It was clean enough, yes -- it had obviously been cleaned before I arrived. But the bathroom itself was just gross to be in -- I felt like I shouldn't take my shoes off. The sink was just a stand-alone sink popping out of the wall, with no counter. The toilet had a toilet seat but no cover. The shower just blended into the rest of the room with a kind of dingy shower curtain and had the same tile as the rest of the room. Honestly, it reminded me of a prison bathroom. I put a towel down in the shower because I was concerned about standing on the tile barefoot.

Posted by HotelStaff
14 May 2015
Dear slammdunc23, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our property. It sounds to us like you were in a ADA Accessible room by the description, so yes the arrangement of the bathroom area is definitely different than our standard rooms. We are sorry that you were so severely inconvenienced and grossed out by this bathroom arrangement, and most of all that it appears to have ruined you opinion of us and your stay. Thank you again for staying, we hope you will give us another opportunity to serve you in the future. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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