Crowne Plaza Billings

Hotel Front Desk: 1-406-2527400

Hotel Fax: 1-406-2522401

Hotel Email: slose@cpbillings.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Billings Logan International Airport (BIL)

- Distance from hotel: 3 MI/ 4.83 KM South l

- Complimentary shuttle available

- Enter Roundabout and take the City Center Exit from airport proceeed 3 miles hotel is on left

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- Car Parking Available

- Complimentary Daily Self-Parking

- Front Hotel Lot 50 spaces with overflow in covered garage connected via skybridge to 2nd flr of hotel; ticket validated for hotel guests only. For larger vehicle parking please contact hotel front desk prior to arrival to arrange parking.

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Hotel Highlights

We provide guests with the best amenities and services, including free 24-hour transportation to the airport via our hotel's shuttle. In Billings, MT, our 100% non-smoking hotel is a preferred choice.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 434 reviews
86%
Recommend This Property
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Ratings Breakdown

434reviews

  • 5 Stars
    233
  • 4 Stars
    101
  • 3 Stars
    53
  • 2 Stars
    36
  • 1 Stars
    11

Relaxing stay

By

April 27, 2015

platinumelite

Really enjoyed my stay great view and very nice lounge

Posted by HotelStaff
April 27, 2015
Sam873 - Thank you so much for reviewing you recent visit with us. I am very happy to hear that you had a relaxing stay and enjoyed the views and our very own Montana's lounge! Thank you again for your comments and we're looking forward to your next visit to the Crowne Plaza Billings! In Hospitality, LaRell Baldwin General Manager
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Convenient for business conference

By

April 26, 2015

club

Parking provided, staff was helpful and hotel was clean. Allow time for the elevators, they can be very slow.

Posted by HotelStaff
April 27, 2015
Virginia City clerk - Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am happy to hear that you enjoyed our clean rooms and staff's helpful service. I also want to thank you for your feedback concerning the speed of the elevators. We have had our elevator service contractor out to work on them to see what they can do to improve response times. I do sincerely appreciate your comments regarding this matter, and can assure you we are diligently working on improving the elevator call speed for our guests. Thank you again for your review and for staying with us. We look forward to seeing you again soon! Best, LaRell Baldwin General Manager
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Expensive and out-dated

By

April 26, 2015

club

Although the hotel seemed clean and comfortable, the rooms did not have refrigerators or microwaves. Housekeeping did not totally clean the room and did not replace all items used such as towels and coffee. There was a loud mechanical noise such as the heating or cooling service that sounded all night. The women's restrooms used on the 3rd floor in the conference room areas were not ventilated. Even though they seemed clean, they constantly smelled of sewage. Of the 6 elevators available, it seemed as if only 1 or 2 was working at any given time. We experienced up to 10 minutes of waiting. Obviously there were stairs available but I didn't care to carry all my luggage up 11 stories. Overall, I would not recommend this hotel due to deferred maintenance and overall value.

Posted by HotelStaff
April 28, 2015
Rachel91 – Thank you so much for taking a moment to review your stay. While I am happy to hear you felt the hotel seemed clean and comfortable, I am very sorry that aspects of your stay were not satisfactory. Allow me to sincerely apologize for the substandard housekeeping efforts in your room. I have discussed your observations with our Executive Housekeeper, who assures me she will be retraining her staff on appropriate procedures for refreshing the rooms for our stay over guests. She is also making sure that her team of public area attendants are regularly checking the public area restrooms to ensure their overall cleanliness and ventilation. I have also alerted our engineering team concerning the HVAC noise in your room, and they will be systematically checking our rooms to make sure that our units are not excessively noisy. Our elevator service contractor has also been diligently working on speeding up our overall elevator response time. Thank you again for your candid feedback and the opportunity to improve our service. We hope that you will consider staying with us again in the future. Best, LaRell Baldwin General Manager
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Should have stayed at the Hampton

By

April 26, 2015

club

First impression was good, the lobby and room appearance was nice and represented the cost which we paid. That's as far as it went though. The room was not clean - we found dirty q-tips on the floor from the last guest, the shower curtain was filthy and I dreaded touching it, the carpet had a raisin or gum stomped into it, the shower didn't drain, the tub wasn't clean, and the bathroom walls had mildew growing. Not at all what I expected from an upper end hotel. We had dinner (8 of us) at the hotel restaurant and the food and service was awful. The waiter couldn't describe any of the wines, the shrimp appetizers were rubbery, they forgot on persons meal, the pasta dish tasted like liquid smoke was used for flavoring, a rare steak came out well done and when approaching the waiter about it all - he had no solution and asked what he could do rather than providing options. Knowing our service was terrible, a manager never came out or anything. They did finally discount the meal however it took several hours for dinner to conclude. Parking in general was also terrible. The lot is very small and signs direct you across the street to a public garage which is the wrong way on a one way street. There is no option for valet.

Posted by HotelStaff
April 28, 2015
WrkrTrvlr – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. While I am glad that you enjoyed our lobby’s ambiance, I am very sorry to hear that other aspects of your stay were not satisfactory. Allow me to sincerely apologize for the substandard housekeeping efforts in your room. I have passed along your observations with our Executive Housekeeper, who assures me she will be reviewing training with her room attendants and inspectors to ensure that appropriate procedures are being followed. I am also sorry about your substandard experiences in our restaurant. Our Food & Beverage managers assure me they will investigate the situation and provide appropriate training to their staff. We sincerely appreciate your feedback on these issues as it helps us improve our service. Thank you again for your comments and we hope you will consider staying with us again. Best, LaRell Baldwin General Manager
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